SAGHEZCHI, F.; AMORIM, M.; JOÃO ROSA, M. Exploring Customer Participation and Customer-to-Customer Interactions in Service Experiences. Balkans Journal of Emerging Trends in Social Sciences, Belgrade, Serbia, v. 7, n. 1, p. 39–48, 2024. DOI: 10.31410/Balkans.JETSS.2024.7.1.39-48. Disponível em: https://www.balkans-jetss.org/index.php/index_bjetss/article/view/122. Acesso em: 20 aug. 2025.