VUKOVIĆ, D.; KERUM, F.; ŠIPIĆ, N. Influence of Perceived Quality on the Overall Satisfaction Experience of Hotel Guests. Balkans Journal of Emerging Trends in Social Sciences, Belgrade, Serbia, v. 6, n. 2, p. 142–154, 2023. DOI: 10.31410/Balkans.JETSS.2023.6.2.142-154. Disponível em: https://www.balkans-jetss.org/index.php/index_bjetss/article/view/117. Acesso em: 20 aug. 2025.